Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE WEBSITE

1. The purpose of these terms

1.1. These are our website terms of use relating to www.reframedrealities.com (the “Website”).

1.2. Through our Website, we provide life coaching and rapid transformational therapy services (the “Service”).

1.3. You may only access and use our Website and the Service for lawful purposes.

2. Who we are and how to get in touch

2.1. The Website is operated by Reframed Realities Ltd (“we”, “us”, “our” or “Jon Watson”). We are a limited company registered in England and Wales under company number 13492179 and have our registered office at Suite 37 Tremough Innovation Centre, Penryn, Cornwall, England, TR10 9TA. Our VAT number is 388514949. We are an accredited member of ACCPH (Accredited Counsellors, Coaches, Psychotherapist and Hypnotherapists).

2.2. To contact us, including if you wish to make a complaint about our Website or the Service, please email [email protected]. If your complaint is about how we store or process your personal information, you can also contact the Information Commissioner’s Office, although we would appreciate the opportunity to resolve your concern first.

3. Our legally binding agreement with you

3.1. These terms, along with the Privacy Policy (which explains how we use your personal information) and the Cookie Policy (which explains the use of cookies on our Website) (together, the “Terms”), form a legally binding agreement between us and you in relation to your use of our Website and/or your receipt of the Service. By using our Website and/or the Service, you confirm that you accept the Terms and that you agree to comply with them. If you do not agree to the Terms, you must not use our Website or the Service.

3.2. The Terms should be read carefully. We recommend that you print or save a copy of the Terms for future reference.

3.3. The Terms apply to you whether you are visiting our Website or have registered to be a user of the Service (a “User”) through the Website. If you intend to become a User you will first have to accept the Terms as part of the registration process.

3.4. When you sign up to be a User, you grant to us a non-exclusive, royalty-free licence to use the information in the personal account that we set up to enable your use of the Service (your “User Account”) for all purposes connected with the Service or referred to in the Terms with the right to use, modify, display, distribute and create new material using or incorporating that information in order to provide the Service to you, and you grant us the right to sub-licence these rights to third parties or members of our corporate group in accordance with the terms of the Privacy Policy.

3.5. You acknowledge and agree that we may disclose your identity and information relating to your User Account to third parties if we are required to do so by applicable law or court order.

4. We may change the Terms or our Website and suspend or withdraw them

4.1. We amend the Terms from time to time, and you are deemed to accept and agree to be bound by any amendments to the Terms when you use our Website or the Service after these amendments have been made. Any contract formed between us in relation to any Service provided prior to the date of any amendment to the Terms shall not be affected by any such amendment.

4.2. Every time you wish to use our Website or the Service, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on the 21st October 2021.

4.3. We may update and change our Website from time to time and we may change the content. We make no guarantee that the Website, or any content on it, will be free of errors or omissions.

4.4. We do not guarantee that our Website or the offer of our Service will always be available or be uninterrupted. We may terminate, suspend or withdraw or restrict the availability of all or any part of our Website or the offer of our Service with immediate effect and at our complete discretion, including for business and operational reasons, including (but not limited to) the malfunction of equipment, periodic updating, maintenance or repair. We will try to give you reasonable notice of any suspension or withdrawal.

4.5. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of the Terms and other applicable terms and conditions, and that they comply with them.

5. Your User and User Account details

5.1. Your right to access and use our Website and the Service is personal to you and is not transferable by you to any other person or entity. You agree to provide us with accurate information and not to misrepresent your identity or User information. We are under no obligation to check the accuracy of the User information that you provide to us, but you hereby authorise us to, directly or through a third party, obtain, verify and record information and documentation that helps us to verify your User information if we wish to do so.

5.2. You will notify us if any of your User information changes (name, e-mail address, etc). If you fail to do this, we may be unable to deliver alerts and notifications to you, meaning that you will be unable to enjoy the full functionality of the Service.

5.3. By inputting permissions, information, passwords or other log in data into our Website, you are licensing that content to us for the purpose of providing the Service in accordance with the Privacy Policy, and you represent that you are entitled to submit that content to us for that purpose.

5.4. If you choose, or you are provided with, login details, a User identification code, password or any other piece of information as part of our security procedures (together, User ID), you must treat that information as confidential. You must not disclose your User ID to any third party.

5.5. We have the right to disable any User ID, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.

5.6. You are responsible for maintaining the confidentiality of your User ID. If you know or suspect that anyone other than you knows your User ID, you must promptly change your password. If you need any help with the security of your account, please email us at [email protected]. We have the right to suspend or disable your account for any reason, including security reasons, if you are in breach of these terms.

6. How you may use material on our Website or provided through the Service

6.1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it or through the Service. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2. You may print off or download one copy of any page(s), video, images, recording or other material from our Website or provided to you through the Service for your personal use only.

6.3. You must not modify the paper or digital copies of any page(s), video, images, recording or other material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.4. You must not share or distribute the paper or digital copies of any page(s), video, images, recording or other material you have printed off or downloaded in any way.

6.5. Our status (and that of any identified contributors) as the authors of content on our Website or provided through the Service must always be acknowledged.

6.6. You must not use any part of the content on our Website or provided through the Service for commercial purposes without obtaining a licence to do so from us or our licensors.

6.7. If you print off, copy or download any part of our Website or materials provided through the Service in breach of these terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. Do not rely on information on our Website or provided through the Service

7.1. The content on our Website or through our Service is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our Website or through our Service.

7.2. Although we make reasonable efforts to update the information provided on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website, or information provided through the Service, is accurate, complete or up to date, and we expressly disclaim any warranties of non-infringement or fitness for a particular purpose.

8. Linking to our Website

8.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

8.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

8.3. You must not establish a link to our Website in any website that is not owned by you.

8.4. Our Website must not be framed on any other Website, nor may you create a link to any part of our Website other than the home page.

8.5. We reserve the right to withdraw linking permission without notice.

8.6. If you wish to make any use of content on our Website other than that set out above, please contact [email protected].

9. We are not responsible for websites we link to

9.1. Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

9.2. We have no control over the contents of those websites or resources.

10. We are not responsible for viruses and you must not introduce them

10.1. We do not guarantee that our Website will be secure or free from bugs or viruses.

10.2. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

10.3. You must not:

10.3.1. misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;

10.3.2. attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website;

10.3.3. use any robot, spider, scraper, deep link or other data gathering or extraction tool, program, algorithm or methodology to access, acquire, copy or monitor the Website or any portion of it;

10.3.4. use or attempt to use any engine, software, tool, agent or other device to navigate or search the Website, other than search engines and search agents available through the Website or through generally available third party web browsers;

10.3.5. attack our Website via a denial-of-service attack or a distributed denial-of service attack; or

10.3.6. attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising, or in any way contributing to, the Website or the Service,

10.3.7. and by breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and the Service will cease immediately.

11. Our contract with you

11.1. Our acceptance of your order for a Service will take place when you have paid the applicable fee for a Service and we email you to confirm this, at which point a contract will come into existence between you and us. Each time we accept an order for a Service, you create a separate contract with us.

11.2. If we are unable to accept your order for a Service, we will inform you of this in writing and will not charge you. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we feel a Service is unsuitable for you, because we have identified an error in the price or description of a Service or because we are unable to meet a deadline you have specified.

12. Fees and Payment

12.1. The applicable fee for a Service, and how to pay, is detailed on our booking forms or otherwise confirmed in writing to you.

12.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply a Service, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3. In respect of in-person Services, the relevant fee is due and must be paid at least 48 hours prior to the scheduled start time of the first session. In the event payment is not received by this time, the first session, and subsequent sessions in any package, may be cancelled at our discretion.

12.4. In respect of online Services, the relevant fee is due and must be paid at least 24 hours prior to the scheduled start time of the first session. In the event payment is not received by this time, the first session, and subsequent sessions in any package, may be cancelled at our discretion.

12.5. Payment by the times required in these Terms is your responsibility.

13. Providing a Service

13.1. During the order process we will advise you of Service availability and let you know when we will provide the relevant Service to you.

13.2. If our supply of a Service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for a Service you have paid for but not received.

13.3. In respect of online Services, if you are unable to attend at the scheduled start time of a session please let us know as soon as possible. We will try to make a full session available, however this cannot be guarantee. If you do not respond when we attempt to contact you to perform the Services as arranged we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you, we may end the contract and clause 16.2 will apply.

13.4. We may need certain information from you so that we can supply a Service to you, for example, your email address, your telephone number (or another method of contacting you) and certain pre-Service health and wellbeing information. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 16.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the relevant Service late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

13.5. We may have to suspend the supply of a Service:

13.5.1. to deal with technical problems or make minor technical changes;

13.5.2. due to unexpected limits on our resources which we could not reasonably plan for; or

13.5.3. update the product to reflect changes in relevant laws and regulatory requirements.

13.6. We will contact you in advance to tell you we will be suspending supply of the relevant Service, unless the problem is urgent or an emergency. You may contact us to end the contract for a Service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for a Service you have paid for but not received.

14. Standards of behaviour

14.1. You agree and undertake not to harm yourself, or any other person, including any of our employees, officers, representatives, contractors, subcontractors or advisers, or any property belonging to us or any other person.

14.2. You agree and undertake not to partake in or attend any Service under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do partake in or attend any Service under the influence of alcohol or recreational drugs or demonstrate violent or abusive behaviour, we may cancel the relevant session and end the contract for any Service, and clause 16.2 will apply.

15. Our rights to make changes to a Service

15.1. We may make minor changes a Service:

15.1.1. to reflect changes in relevant laws and regulatory requirements; and

15.1.2. to implement minor technical adjustments and improvements, for example changes to the technology used to conduct online and video appointments, or changes to how appointments are recorded. These changes will not affect your use of the relevant Service.

15.2. In addition, we may make more significant changes to a Service, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for a Service you have paid for but not received.

16. Your rights to end a contract

16.1. You may end a contract for a Service for the particular reasons detailed in clauses 15.2, 13.2 and 13.6 and we will refund any sums you have paid in advance for a Service you have paid for but not received.

16.2. For most products bought online you have a legal right to change your mind and cancel within 14 days (the “Cancellation Period”) and receive a refund. If you wish to change your mind during the Cancellation Period, we would ask you to first consider re-scheduling a Service, which we will do our best to accommodate. If you wish to re-schedule, please contact us to discuss. If you do want to exercise your right to cancel, under the Consumer Contracts Regulations 2013, your rights are explained in more detail in this clause 16.

16.3. You have 14 days after the day your order becomes binding under clause 11.1 to change your mind and cancel. However, once we have completed the services you cannot change your mind, even if the 14 day period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

16.4. To change your mind and end a contract with us, please let us know by emailing us at [email protected] including the completed model cancellation form below.

MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To [TRADER'S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate

16.5. You do not have a right to change your mind and cancel in respect of any Service which has been completed, even if the Cancellation Period is still running.

16.6. After the Cancellation Period, you can cancel and receive a refund:-

16.6.1. in respect of in-person Services, at least 48 hours prior to the scheduled start time of the relevant session; and

16.6.2. in respect of online Services, at least 24 hours prior to the scheduled start time of the relevant session.

16.7. If you are entitled to a refund, we will make any refunds due to you as soon as possible by the method you used for payment. If you are exercising your right to change your mind and cancel during the Cancellation Period under clause 16.2 then:-

16.7.1. your refund will be made within 14 days of your telling us you have changed your mind; and

16.7.2. we may deduct from any refund an amount for the supply of the relevant Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

16.8. If you have any questions or complaints about a Service, please contact us by emailing us at [email protected]. We are under a legal duty to supply products that are in conformity with the contract between us.

17. Our rights to end a contract

17.1. We may end a contract for a Service at any time by writing to you for the reasons detailed in clauses 12.3, 12.4, 13.3, 13.4 and 14.2.

17.2. If we end the contract in the situations set out in clause 13.3, 13.4 and 14.2 we will refund any fees you have paid in advance for a Service we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
17.3. The Website is provided free of charge, so we reserve the right to terminate your use of it for any reason, with immediate effect and at our complete discretion. In particular, we may terminate your use of our Website if: (a) you have breached the Terms or have acted in a manner which clearly shows that you do not intend to, or are unable to, comply with the Terms; or (b) we are required to do so by law.

18. How we may use your personal information

18.1. We will only use your personal information as set out in our Privacy Policy.

19. Confidentiality

19.1. We shall not at any time disclose to any person any confidential information except:-

19.1.1. to our employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of complying with our obligations under or in connection with the Terms;

19.1.2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority;

19.1.3. as we deem necessary, in our sole discretion, in order to comply with any regulation, regulatory requirement, code of practice, professional regulation or obligation, framework, code, rule or similar;

19.1.4. as we deem necessary, in our sole discretion, in order to comply with any duty of care; and

19.1.5. with your prior consent.

19.2. We may anonymously share information disclosed to us by you during sessions with other life-coaching professionals for training or consultation purposes.

20. Recordings

20.1. All contact, including sessions, booking and information forms, telephone conversations and emails, may be recorded. Prior to any audio or video recording of a session, your agreement will be sought. The intellectual property rights for any recordings, videos, photos, documentation or other materials either that you share with us, or are created, as part of a Service belong to us.

21. Treatment and Outcomes

21.1. Hypnotherapy recordings must not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required

21.2. You confirm, acknowledge and agree that:-

21.2.1. results may vary from person to person and, we will whilst work towards your goals and intended outcomes, we cannot guarantee the resolution of any presenting problems or issues;

21.2.2. your level of motivation is vital in the therapy process and that you will participate to the best of your ability at all times, including making reasonable use of therapeutic suggestions, audio recordings and/or carrying out other therapeutic tasks during and between sessions or Services as appropriate;

21.2.3. life coaching is comprehensive and may involve exploration into all areas of life, including but not limited to work, finances, health, spiritual, relationships, education, and recreation. You acknowledge that your well-being, and deciding how to handle these issues and implement choices is exclusively your responsibility;

21.2.4. you are aware that you can choose to discontinue any Service at any time;

21.2.5. you understand that life coaching, hypnotherapy or any other Service, therapy or information provided by us does not treat mental disorders, and is not a replacement or substitute for medical, psychoanalysis, psychological, psychiatric or substance abuse treatment;

21.2.6. if you have any doubts or concerns about your physical or mental health, you will seek advice from an appropriately qualified healthcare professional;

21.2.7. if you are currently taking part in any other treatment or otherwise under the care of a mental health professional, that you have consulted with such person regarding the advisability of working with a life coach and that they are aware of your decision to proceed with a Service;

21.2.8. if you are advised by us at any time to seek approval from an appropriately qualified healthcare professional in relation to a Service, you will consult with your GP, hospital consultant and/or other healthcare professional and obtain the necessary written approval for prior to the commencement of the session or Service; and

21.2.9. you have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent Services.

22. Our responsibility for loss or damage suffered by you

22.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

22.2. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We only provide our Website and the Service for domestic and private use. You agree not to use our Website or the Service for any commercial or business purposes, and we have no liability to you for: (a) loss of income, profits, sales, business, revenue or data; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage of any kind, in each case that arises in whole or part from your breach of this clause.

23. Use of the Website and/or the Service is governed by the law of England and Wales

23.1. The Terms, their subject matter and their formation, are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

24. Other important matters

24.1. Nothing in the Terms creates any agency, partnership, joint venture, employment or franchisee relationship between you and us.

24.2. If a court finds part of the Terms illegal, the remaining Terms will continue in full force and effect.

24.3. A person who is not a party to the Terms will have no right to enforce any of them.

24.4. If we delay in enforcing the Terms, we can still enforce them later. We are not responsible for any delay in performing or a failure to perform our obligations under the Terms if that delay or failure is due to events or circumstances beyond our reasonable control.

24.5. The Terms represent the entire agreement and understanding between you and us regarding your use of our Website or the Service, and supersede all previous agreements between us.